Frequently Asked Questions
Everything you need to know about your Ask & Embla experience.
What materials are used in your jewelry?
We prioritize high-quality, skin-safe materials including 316L surgical-grade stainless steel, 14k/18k gold plating, and ethically sourced organic materials like wood, bone, and stone.
How do I determine my correct size for hangers and plugs?
Each product page includes a detailed sizing guide. We recommend using a digital caliper for the most accurate measurement of your current gauge before placing an order.
How long does international shipping take?
Standard international shipping typically takes 7-15 business days, while express options via DHL or FedEx usually arrive within 3-5 business days depending on your location.
What is your return policy for body jewelry?
Due to hygiene and safety standards, we can only accept returns on items that are still in their original, heat-sealed tamper-evident packaging. Items that have been opened cannot be returned.
Are your earrings sold as pairs or singles?
Most of our jewelry is sold as pairs unless otherwise specified in the product title or description. Please check the 'Quantity' section on the product page to confirm.
How should I care for my jewelry to prevent tarnishing?
To maintain the longevity of your pieces, avoid contact with water, perfumes, and lotions. Clean gently with a soft, dry microfiber cloth and store in a cool, dry place.